Before you submit your complaint:
the engineer is an Engineers Australia member. If you aren’t sure, call our customer
engagement team on 1300 653 113 to check.
Unfortunately we can’t help you with your
complaint. Engineers Australia only has authority to investigate complaints
about its members, office bearers or those registered on the National
Engineering Register. You may wish to seek advice from the regulatory body in
the state or territory where the engineer’s work was conducted. Links to
Australian regulatory bodies related to the building sector are listed under
the sector regulation heading on our building sector reform page.
We are not able to consider the matter further until any legal proceedings or
external reviews are completed. Once these proceedings have been complete,
and if you wish to continue with this complaint, please contact us again after
Engineers Australia only has authority to investigate complaints about
its members, office bearers or those registered on the National Engineering
Register. To confirm an engineer is an EA member, please first call 1300 653
Please raise your concerns directly with the member first and give them an opportunity to explain or propose a solution.
If you wish to continue with this complaint, please contact us again after your own attempt has been unsuccessful.
Person's Engineers Australia ID
Person’s State or Territory
correspondence you receive from us may refer to you as the ‘complainant’. This
just means you’re the person who’s lodged the complaint.
Your Engineers Australia ID (if you’re a member)
Please attach as much detailed documentary evidence as you can including but not limited to:
You understand the
timeframe to resolve your complaint varies depending on the complexity of the
issue and parties involved.