Complaints Form

Before you submit your complaint:

Ensure the engineer is an Engineers Australia member. If you aren’t sure, call our customer engagement team on 1300 653 113 to check.

Please complete the form and click the submit button to lodge it.

1. Is the engineer in question a member of Engineers Australia?

YesNoNot sure

2. Have you taken any action to resolve this matter including any past tribunal or legal proceedings?

YesNo

3. Are there any current tribunal or legal proceedings in relation to this matter?

YesNo

Please provide details of any actions you have taken and/or past legal proceedings (including case number).

Unfortunately we can’t help you with your complaint. Engineers Australia only has authority to investigate complaints about its members, office bearers or those registered on the National Engineering Register. You may wish to seek advice from the regulatory body in the state or territory where the engineer’s work was conducted. Links to Australian regulatory bodies related to the building sector are listed under the sector regulation heading on our building sector reform page.

We are not able to consider the matter further until any legal proceedings or external reviews are completed. Once these proceedings have been complete, and if you wish to continue with this complaint, please contact us again after this time.

Engineers Australia only has authority to investigate complaints about its members, office bearers or those registered on the National Engineering Register. To confirm an engineer is an EA member, please first call 1300 653 113.

Please raise your concerns directly with the member first and give them an opportunity to explain or propose a solution.

If you wish to continue with this complaint, please contact us again after your own attempt has been unsuccessful.

4. Who is this complaint about?

First Name

Last Name

Person's Engineers Australia ID

Person’s State or Territory

Person’s email address

Person’s contact number

5. Your details:

Note that correspondence you receive from us may refer to you as the ‘complainant’. This just means you’re the person who’s lodged the complaint.

First Name

Last Name

Your Engineers Australia ID (if you’re a member)

Email Address

Contact Number

6. The complaint

Please explain the circumstances and details of your complaint.

600 maximum word

7. Attachments.

Please attach as much detailed documentary evidence as you can including but not limited to:

* copies of correspondence about the dispute
* copies of reports or photos in relation to dispute or building defects
* the nature of the building issues such as poor maintenance, safety hazards, structural damage or building code violations
* any relevant documentation that can help to illustrate the problem such as plans, contracts, engineering report, compliance certificate etc

8. Consent

Consent to Engineers Australia’s privacy and collection policy.

You understand the complaints process including that your complaint information will be forwarded to the person (Respondent) you’re complaining about.

You understand the timeframe to resolve your complaint varies depending on the complexity of the issue and parties involved.